Object and scope of application:

These Terms and Conditions of Use of the store/Website apply to visitors to the website www.hrbivacar.com, as well as to any transaction of a commercial nature carried out through the virtual store available there.

Browsing the website, as well as purchasing any product, implies acceptance of these Terms and Conditions of Contract and Use.

HRBIVACAR reserves the right to change these Terms and Conditions without prior notice, with any changes being published on the website www.hrbivacar.com.

Information about user content:

HRBIVACAR reserves the right to modify the information and commercial offer presented in this online store at any time.

The images presented on the website are for illustrative purposes only. We recommend consulting the detailed product description in order to obtain the most complete information about its characteristics.

We will do everything possible to ensure that the information presented does not contain typographical or descriptive errors, which will be quickly corrected whenever these occur. If you purchase a product that has characteristics that are very different from those presented online, you have the right to terminate the purchase contract under the applicable legal terms (see return conditions).

HRBIVACAR will do its best to ship all ordered products. However, it is possible that in certain situations and for reasons that are difficult for us to control, such as: B. human error or errors in computer systems, some products may not be available. User-ordered files are available. If a product is not available after ordering, you will be notified by email or telephone. At this point you will have the option to cancel the order with an appropriate refund provided you have already made the appropriate payment.

All information regarding prices, products, specifications, promotions and services are subject to change at any time by HRBIVACAR.

Customer obligations:

The Customer undertakes to respect and comply with these General Conditions of Contract and Use, namely:

A. Not to use false identities;

B. To provide personal data and correct addresses so that HRBIVACAR can properly process orders.

C. The Customer is responsible for the veracity of the data communicated and undertakes to immediately insert any changes to them into their Registration Account on the website www.hrbivacar.com.

D. HRBIVACAR declines any responsibility for any delay or impossibility of processing the order, particularly at the time of delivery, resulting from an error or insufficient data communicated by the Customer.

E. Its customers are expressly prohibited from transmitting messages or information that are insulting, misleading, defamatory, or that violate, in any way, the right to privacy or intellectual or industrial property of third parties, as well as the provision of any information that may be harmful to third parties or to the website owner.

F. HRBIVACAR reserves the right to delete the customer's account if any of these situations occur.

Privacy and protection of personal data:

HRBIVACAR guarantees the confidentiality of all data provided by users.

The personal data required to be provided in the order form is essential for the provision of the service by HRBIVACAR. The omission or inaccuracy of the data provided by the user is solely the responsibility of the user and may result in HRBIVACAR refusing to provide the service.

The User's personal data are processed and stored electronically and are intended for use by HRBIVACAR within the framework of the contractual and/or business relationship with the User.

In accordance with current legislation, the user is guaranteed, at no additional cost, the right to access, rectify and update their personal data directly or upon written request, as well as the right to object to the use of these data for the specified purposes. Please contact the person responsible for this purpose for the processing of personal data.

The Store has an appropriate level of security, but the Internet is an open network, which means that the User's personal data and other personal information, as well as any content hosted on the Service, when distributed on the network, may be at risk to third parties who access and use are not authorized for this purpose and HRBIVACAR cannot be held responsible for such access or use.

General conditions of sale and use of the online store:

To make purchases on the site www.hrbivacar.com, registration in store is required by completing the form available online. Once registered, simply add all the items you wish to purchase to the virtual shopping cart. You must follow all steps of the purchase for the purchase to be completed successfully.

Once the purchase is completed, the customer always receives an automatic email confirming the transaction and order payment information.

Intellectual property:

The Store is a registered website and the service provided by the website itself is the responsibility of HRBIVACAR.

The User acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property and all other applicable laws.

The User acknowledges that any content that appears in advertising, highlights, promotions or mention of a sponsor or advertiser is protected by copyright laws and related rights, industrial property laws and other laws that protect property and therefore is not permits any use of the Content with the express permission of the respective owners.

The User undertakes to fully respect the rights mentioned in the previous paragraph, in particular to refrain from carrying out any action that may violate the law or these rights, such as the reproduction, commercialization, transmission or making available to the public of these contents or any another grievance. with the same content as its subject.

Payment Methods:

HRBIVACAR accepts the following payment methods:

A. Bank Transfer

We advise the customer to send proof of the transfer as well as the order number to email geral@hrbivacar.com in order to speed up confirmation of payment and dispatch of the order.

The bank transfer must be made within a maximum period of 2 days from the moment the order was placed. After this period, the order will be cancelled.

B. Cash on delivery

A fee of €2 will be added to the shipping costs, charged by CTT.

For cash on delivery shipments, failure to collect orders by the customer will result in the customer having to pay shipping costs.

C. Multibanco reference or PayPal payments

In Portugal you can pay the reference at an ATM or into your online bank account. Abroad only in your online bank account. With this payment method, it is not necessary to send us proof.

D. PayPal Payments

With this payment method, it is not necessary to send us proof.

Shipping, deadlines and payments:

All orders will be processed after confirmation of payment, with the exception of charges. We ship orders as quickly as possible, normally shipping within 24 hours.

Orders are dispatched the next day at the latest, unless stock is out of stock or for reasons of force majeure. In case of stock outages, HRBIVACAR will contact the customer.

Cancellations, exchanges and returns:

The Customer may cancel their order at any time up to its dispatch, with the right to a refund of all amounts paid.

Failure to pay for the order within 2 (five) days following the date on which it was definitively placed will result in automatic cancellation of the order.

The Customer has the right to exchange or return their products in case of defect or non-conformity, within 15 days of receipt. The product(s) purchased must contain their respective packaging(s) in excellent condition. You must send the sales invoice and the document proving receipt of the order together.

After receipt of the returned order and all documents referred to in the previous point, analysis of defects and non-conformities, HRBIVACAR will refund, within a maximum period of 15 days and after issuing the respective Credit Note, the amounts paid by the customer, without any expenses for this, except as provided in the following points.

HRBIVACAR reserves the right not to accept the termination of the contract if the product is not returned in the same conditions in which it was sent, namely without signs of having been used or damaged, in which case HRBIVACAR will return the product to the customer, without any refund of the amount paid.

A. All items will be checked by our services and only those that comply with the return conditions will be accepted for exchange or return.

B. In the event of a return due to defect or error, if the Customer chooses to refund the amount, HRBIVACAR will issue the refund after checking the condition of the product.

C. Transport costs for exchanges or returns without confirmation of defects are the responsibility of the customer.

In cases of return for a reason other than a defect or non-conformity of the product, an exchange will only be made for another product, either with a partial return or partial payment of the difference in value.

Guarantee:

All equipment and accessories available at the store www.hrbivacar.pt have a warranty period defined by the manufacturer, which in legal terms is 2 (two) years in accordance with legislation in force in Portugal, except for all consumable and wear items (example, Clutches, Lamps, LEDs, brake discs, etc.) in which case the warranty applied by HRBIVACAR is 1 (one) year. This period is considered from the date of the equipment invoice and can only be exercised upon presentation of the duly completed warranty certificate and/or proof of purchase (invoice).

Equipment that has exceeded the period defined by the manufacturer or presents defects caused by abnormal wear, improper installation, bad weather, electrical discharges, negligence or accidents, poor handling, infiltration of moisture/liquids, use of non-original accessories and techniques by unauthorized personnel.

Equipment and accessories covered by the warranty that fail must be sent, with proof of purchase and/or warranty, to the following address:

HRBIVACAR/Hugo Ramos

Rua das Hortas, nº2 Assilhó

3850-225 Albergaria a Velha

If the User chooses other forms of return, the shipping costs will be their responsibility. The User must always request a CTT receipt that proves the order was sent.

If the equipment is faulty and this fault is not covered by the warranty, the User may take it with it, and provide proof of purchase, to a technical assistance center of the brand.

Suspension and deactivation of the Store Service:

Regardless of any prior or subsequent communication, HRBIVACAR may, at any time, discontinue making the Service and/or part of the Service available to one or all Users.

HRBIVACAR also reserves the right to immediately suspend or terminate access to the Service, when the User does not observe the conditions of use referred to in the General Conditions.

The suspension or termination of the Service by HRBIVACAR, under the terms of the previous points, does not affect the right of the User or third parties to any compensation or other compensation, and HRBIVACAR cannot be held responsible or in any way burdened, for any consequence resulting from the suspension. , cancellation, cancellation of the service.

In the situations described above, HRBIVACAR will inform the User in advance so that they can safeguard the content of their order viewing area within 3 business days of sending the email or making the information available on the main page of the Service.

Communications:

When necessary, notifications may be made to the user who interacts with the Service, including any changes to these General Conditions, which may be sent to the User's email address, via SMS or telephone contact.

Complaints:

The User may submit any contractual conflicts to the arbitration and mediation mechanisms that are or may be legally constituted, and may also complain to DOTBIMMER about acts and omissions that violate the legal provisions applicable to the acquisition of goods.

The complaint must be presented within a maximum period of 30 days, counting from the date the User becomes aware of the facts, and registered in HRBIVACAR's information systems, which must decide the complaint and notify the interested party within a maximum period of 30 days, counting from the date of your reception.

Online Dispute Resolution:

Alternative dispute resolution is the possibility that all consumers have at their disposal of appealing to official entities that help them in resolving or guiding a conflict, before opening litigation in the Courts.

Alternative dispute resolution is usually less expensive, less formal and faster than the judicial route.

In the event of a dispute, you can appeal to the entity:

-Arbitration Center for the automotive sector (https://www.arbitragemauto.pt/).

Final Provisions:

The conditions presented here relate to the online store www.hrbivacar.com

All electronic messages sent during access to the HRBIVACAR Online Store, including e-mails and messages via an Internet browser, will be considered, for the purposes of applicable law, as contractual statements.

HRBIVACAR may send the Customer information about new products, promotions or others of interest to the Customers.

For any comments or questions, please contact us.